Apple Store employees allegedly enrolled customers in subscription trials without clear consent, MacRumors reports
Some Apple Store employees in the United States have allegedly signed customers up for auto-renewing subscription trials without making clear that charges would follow, MacRumors reports, citing a series of YouTube videos from repair advocate Louis Rossmann.
According to the report, the process starts when a store employee asks a customer whether they would like to scan a QR code for a personalized shopping experience called "Connect and Personalize." If the customer agrees, the employee can see on a company-issued device which Apple devices the customer owns, which services they already subscribe to and which subscription offers they qualify for.